Information is a key supply chain driver because it serves as the glue that allows the other supply chain drivers to work together with the goal of creating an integrated, coordinated supply chain. Information is crucial to supply chain performance because it provides the foundation on which supply chain processes execute transaction and managers make decision and they must understand how information is gathered and analyzed. This is why IT comes into play. IT consists of the hardware, software, and people throughout a supply chain that gather, analyze, and execute upon information.
Now a day’s, Electronic commerce and the Internet are fundamentally changing the nature of supply chains, and redefining how consumers learn about, select, purchase, and use products and services. The result has been the emergence of new business-to business supply chains that are consumer-focused rather than product-focused. They also provide customized products and services. E-commerce impacts on supply chain management in a variety of keyways. These include cost efficiency, improve data accuracy, streamline business processes, accelerate business cycles, and enhance customer service. Besides that, E-commerce gives businesses more flexibility in managing the increasingly complex movement of products and information between businesses, their suppliers and customers. It is a vital link in the support of logistics and transportation services for both internal and external customers to give better services to their customers. E- Commerce also helps to company and its suppliers and customers in Shipment tracking, shipping notice, Freight auditing, Shipping Documentation and Labelling, online Shipping Inquiry etc.